Shipping policy
Overview
All Tropikin products are printed and fulfilled on demand by our production partner, Printful. This means every item is custom-made specifically for you at the time your order is placed. Please read this policy carefully so you know exactly what to expect regarding production and delivery timelines.
Your total delivery time = Production Time + Shipping Time. These are two separate steps. Your tracking number will only be generated once your item has completed production and been handed to the carrier.
Production Time
Before your order ships, it must first be produced. Printful prints, quality-checks, and packages each item individually. Standard production time is:
Apparel (T-shirts, hoodies, etc.): 2–7 business days
Production times may extend during peak periods (holiday seasons, sales events).
Orders placed on weekends or public holidays begin production on the next business day.
Production time is not included in the shipping timeframes shown at checkout. Please factor this in when ordering for a specific date or occasion.
Shipping Times & Carriers
Once your order has been produced and dispatched, estimated shipping times are as follows:
REGION |
ESTIMATED SHIPPING |
CARRIER |
| United States | 3–5 business days | USPS, UPS, FedEx |
| Canada | 5–10 business days | Canada Post, UPS |
| United Kingdom | 5–10 business days | Royal Mail, DPD |
| Europe | 5–10 business days | DHL, DPD, local carriers |
| Australia / NZ | 7–14 business days | Australia Post, DHL |
| Caribbean | 10–20 business days | DHL, local carriers |
| Rest of World | 10–20 business days | DHL, local carriers |
All shipping times are estimates and not guaranteed. Delays may occur due to carrier capacity, customs processing, or unforeseen circumstances outside of our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location, the items in your order, and the shipping method selected. We offer the following shipping options where available:
Standard Shipping — most economical option, longer delivery window
Express Shipping — faster delivery, higher cost (where available)
Free shipping promotions, when offered, will be clearly displayed on the website and applied automatically at checkout.
Order Tracking
Once your order has been produced and shipped, you will receive an email confirmation containing your tracking number and a link to track your shipment. Please allow up to 24 hours after dispatch for your tracking information to update in the carrier's system.
You can track your order directly through the carrier's website using the tracking number provided. If you have not received a tracking email within 10 business days of placing your order, please contact us at support@tropikinapparel.com
International Orders & Customs
International orders may be subject to import duties, taxes, and customs fees levied by your country's customs authority. These charges are the sole responsibility of the customer and are not included in our product prices or shipping costs.
Tropikin has no control over customs processing times or import fees.
Customs delays can extend delivery beyond estimated shipping times.
We are unable to mark orders as "gifts" or falsify customs declarations.
If a package is refused or unclaimed due to customs, we cannot issue a refund for the original shipping cost.
Incorrect Shipping Address
Please ensure your shipping address is complete and accurate before placing your order. Tropikin and Printful are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your shipping address immediately after placing your order, contact us as soon as possible at support@tropikinapparel.com — we will do our best to correct it before production begins, but this cannot be guaranteed.
If an order is returned to us due to an incorrect address, the customer will be responsible for any reshipping fees.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us at support@tropikinapparel.com within 30 days of the estimated delivery date. Include your order number, a description of the issue, and clear photographs of any damage. We will work with Printful to investigate and arrange a replacement or resolution where applicable.
Tropikin is not responsible for packages marked as delivered by the carrier. If your tracking shows delivered but you have not received your order, please check with neighbors, building management, or your local post office before contacting us.
Questions
For all shipping-related enquiries, please contact us at support@tropikinapparel.com with your order number and we will respond within 1–2 business days.